New BDO Email Scam Alert: Never click the included link

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A new email scam alert is circulating again and warning you that your BDO Online Banking will be deactivated soon. An email claiming that you must take action by clicking a link in the message or pressing a button to update the terms and conditions. THINK TWICE before you click. This could be a SPAM ALERT or PHISHING EMAIL you received sent by a fake BDO email

Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication. Typically carried out by email spoofing or instant messaging, it often directs users to enter personal information on a fake website which matches the look and feel of the legitimate site.

Take a look at these sample emails from fake BDO Email addresses. These are usually sent to your Spam Mail but can be received even in your Inbox. Let’s check which email is from a fake BDO email and which one is actually from an official BDO email.

One way to find out if it is fake or not is to verify the sender’s email address. Look at the sample email below, once you tap the sender’s details, you will notice that the email address is “[email protected]“. Certainly, this email is NOT from BDO and is a fake.

Once you notice that an email is from a suspicious email address, you should NEVER CLICK THE LINK included in the message. It will direct you to a fake BDO website. And, if you become a victim, that will be the time where your account will be hacked.

Ignore this message and delete the email as soon as possible or report this email to BDO by forwarding it to [email protected].

BDO Unibank Inc official communications are made through BDO official email addresses, i.e. [email protected], where xxxx is either the name of the unit or the name of the bank personnel sending the email. BDO will not send advisory or announcements through public email addresses such as Yahoo, Hotmail, G-mail and etc. (Source)

For this email: Advisory from BDO. This email is from an official BDO email address – [email protected]. 

Here are the other official email address of BDO.

BDO official Email with "[email protected]"
BDO official Email with "[email protected]"
BDO official Email with "[email protected]"
  1. Do not panic if you received these kind of suspicious emails. Never click the website link or button including in the email. It may redirect you to a different site that looks like the official bank website. Tip: Check if the website address begins with “https,” which means that information provided will be encrypted.
  2. To ensure that you are directed to the official BDO website, do not click any link or button, but instead type in www.bdo.com.ph on your internet browser and select Online Banking Log-in.
  3. BDO will NEVER ask any personal account information via e-mail or other means. Do not provide or share confidential information such as internet banking username, password, or one-time passwords (OTP) to anyone.
  4. Do not change passwords through an EMAIL REQUEST sent by suspicious senders. To change your internet banking password, first, you must log in successfully into the secured BDO online banking site, then, select the Profile Settings – Password Maintenance – Change Password option in the left side menu. 
  5. Change your password by logging in to BDO Personal Online Banking at www.bdo.com.ph as soon as possible if you think that you may have responded to a suspicious e-mail.
  6. If you suspect that an email is attempting to phish your information, please report it immediately by forwarding the email to [email protected].
  7. Report any incident of cybercrime to your bank immediately. Do not hesitate to call your branch and inform them of the type of incident.

 

  • Do not log in to your online or mobile banking using  public wifi and networks, such as, in malls, airports and other public places that do not require a password as they are deemed unsafe and not secure.
  • Personalize your wifi password at home to avoid unauthorized access.
  • Always check your bank account for any sign of fraud and monitor your online banking activities for frequency of log in attempts. You can view all online banking activities in My Accounts – My Activities History in the left side menu. 
  • Be careful when logging in to your online bank account and when giving out financial account information to third parties online. Cross-out or hide important details of your bank account when sending screen shots to other parties online. 
  • Make sure that the software and apps installed on your cellphone, tablet, and computer are updated.
  • Install an anti-virus software and enable the firewall on your computer to immediately detect malicious programs and avoid unauthorized access.
  • Avoid installing applications that are not found on Google Play and App Store as they may be malwares. Make sure you download only legitimate applications from trusted and credible companies. For BDO mobile apps and website, make sure it is registered to BDO Unibank Inc. 
  • Use complicated and hard-to-guess passwords and utilize phone security that will prevent people from accessing your cellphone in case of theft or loss.
  • Back up your files and other important data found inside your smartphone or tablet and keep them safe.
  • Report any incident of cybercrime to your bank immediately.

To check if you have secure access while opening your BDO Online Banking, check the site security by clicking the symbol on the left of the website address:

  1. Make sure there is a lock symbol. This lock symbol means that the information you send or get through the site is private. (Google Chrome Browser) (Microsoft Edge browser) 
  2. Check the website certificate if valid by clicking the lock symbol.
  3. It will show the details of the certificate and validity date
  4. For more information on how to check if a site’s connection is secure, click here.

OFFICIAL CONTACT NUMBERS of BDO Customer Contact Center:
Metro Manila: 631-8000

Domestic Toll-Free:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globe)
International Toll-Free: (International Access Code)-800-8-6318000

OFFICIAL WEBSITES:
BDO Website: www.bdo.com.ph
BDO Online Banking website: https://online.bdo.com.ph

To read the BDO articles regarding phishing mails and security reminders to their BDO customers, here are the links:

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