How to receive Western Union remittances via GCash

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Do your loved ones normally send remittances through Western Union? If so, instead of going to remittance centers, you can claim it using your GCash account. Within minutes, the amount will be added to your GCash wallet.

With an active GCash account, you can receive Western Union remittances up to:

  • 500 USD per money transfer

  • 1,500 USD per day

  • 5,000 USD per month

  • 100,000 PHP in your mobile wallet

(Source)

To know the 5-easy steps to receive Western Union remittance, read the quick guide below:

Guide in Slides

No GCash app yet? Here's how to download and install the app

Download the GCash mobile app, using Google Play for Android phones or download in the Apple Store for iPhone and iPad users. Click the icon below and it will be directed to GCash mobile app.  You can also find this mobile app by typing GCash in Google Play or Apple Store search tab.

Click this icon for Android user to download the GCash in Google Play
Click this icon for iOS users to download the GCash in the App Store

Or view the complete guide to download and install the app as well as registering an account:  How to Download and Install GCash mobile app.

Cash-in via Western Union

1 On the main dashboard, tap the Cash In icon to start the process.

2 Under Remittance, select the Western Union icon.

3 Enter the required information:

  • Input the expected amount in Peso – If the amount is sent is in foreign currency, use the currency exchange rate conversion to estimate the amount.
  • MTCN – Money Transfer Control Number, this is the Western Union transaction number required to receive the money
  • Country of Birth – Select the country where you were born

Read the terms and conditions of using this feature, then tap the NEXT button to process the transaction.

What is MTCN? It is the 10-digit Money Transfer Control Number (MTCN) on the receipt you get each time you send money via Western Union. This Western Union tracking number is required by the receiver to claim the remittance money.

NOTE: Never share or give to anyone your MTCN number. 

 

 

4 Review the details and tap the CONFIRM button.

 

5 Your GCash cash-in through Western Union has been successful.

 

You will receive an SMS for a successful transaction and the amount will be added to your GCash fund. 

 

 

Frequently Asked Questions (Source)

It’s available for anyone who is fully registered GCash users. Your GCash account must not be expired, suspended, or blacklisted.

 

No, senders abroad can’t send the money to your wallet. You will have to “pull” the money to your GCash wallet via the steps above.
For senders, there’s no change in the process. They just need to provide you with the expected amount and the MTCN so you can enter them into the GCash app.

 

You’ll receive it in PHP.

 

You’ll receive it in minutes*.

* Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, or selection of delayed options. Additional restrictions may apply.

 

No, there’s no need to go to a location. You can receive the money through the GCash app anywhere you are.

 

The balance of your GCash wallet should be updated. You will also get a text notification confirming the money transfer.

 

No, your mobile wallet won’t be able to receive money.

 

Your tracking number may be invalid, or your mobile wallet may have already reached its limit. Please check the tracking number with your sender, or make sure that you’re receiving 100,000 PHP or less within a month.

 

For general inquiries, you can expect a response from us within 24 hours.
If your concern is about tracking your money transfer, you can expect a response within 2 business days.

 

To learn more about GCash, here is the link for the GCash Help Center.

And to know more about receiving Western Union remittances through mobile wallets, read here.

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