BDO Scam Alert: How to detect and avoid phishing mails from fake BDO emails

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Have you ever experienced receiving an email notification that may cause panic and urgency, regarding the deactivation of your BDO online banking account? If the answer is yes, then you must be aware of a certain email that is circulating these days that claims to be from BDO online banking – but think twice before you interact with it. Upon receiving such an email, you will be informed that you must take immediate action by either clicking a particular link or by pressing a button to update the terms and conditions of your account. However, before doing anything further, you should double-check the authenticity of the email. It might be a spam or phishing email that you received from an imposter or a fake BDO email address. Therefore, it is necessary to be careful with such emails and not fall for the traps.

Phishing is a cyber attack that aims to trick individuals into divulging sensitive information through electronic communication. This type of fraud involves a person or group of people trying to pass themselves off as a legitimate entity to gain the trust of the target. The criminals use tactics such as email spoofing or creating fake instant messages to deceive the users. They design convincing websites that closely resemble the appearance of real sites and convince people to enter their personal information. The hackers use this information to commit identity theft or financial fraud. It is important to be vigilant when receiving unsolicited messages requesting personal information and to verify the authenticity of a communication before responding. Anyone who suspects they have fallen victim to a phishing attack should contact their bank or credit card company immediately. Avoid clicking on links or attachments in unfamiliar emails or messages, and always use strong passwords.

Take a look at these sample emails from fake BDO Email addresses. These are usually sent to your Spam Mail but can be received even in your Inbox.

You can check the email address of the sender to verify if it is really from BDO. At first glance, it looks like from BDO as it has “bdo.com”, but take a look, for example: “[email protected]”, this email address is definitely fake and NOT from BDO. For “[email protected]”, even it looks the same with BDO, but this not an official email address used by the banking institution. 

BDO Unibank Inc official communications are made through BDO official email addresses, i.e. [email protected], where xxxx is either the name of the unit or the name of the bank personnel sending the email. BDO will not send advisory or announcements through public email addresses such as Yahoo, Hotmail, G-mail and etc. (Source)

BDO official Email with "[email protected]"
BDO official Email with "[email protected]"
BDO official Email with "[email protected]"
BDO official Email with "[email protected]"

In the body of the email, it will always advise you to click a link or button to update your online banking account. NEVER click the link or button. Ignore this message and delete the email as soon as possible or report this email to BDO by forwarding it to [email protected].

  1. Do not panic if you received these kind of suspicious emails. Never click the website link or button including in the email. It may redirect you to a different site that looks like the official bank website. Tip: Check if the website address begins with “https,” which means that information provided will be encrypted.
  2. To ensure that you are directed to the official BDO website, do not click any link or button, but instead type in www.bdo.com.ph on your internet browser and select Online Banking Log-in.
  3. BDO will NEVER ask any personal account information via e-mail or other means. Do not provide or share confidential information such as internet banking username, password, or one-time passwords (OTP) to anyone.
  4. Do not change passwords through an EMAIL REQUEST sent by suspicious senders. To change your internet banking password, first, you must log in successfully into the secured BDO online banking site, then, select the Profile SettingsPassword MaintenanceChange Password option in the left side menu. 
  5. Change your password by logging in to BDO Personal Online Banking at www.bdo.com.ph as soon as possible if you think that you may have responded to a suspicious e-mail.
  6. If you suspect that an email is attempting to phish your information, please report it immediately by forwarding the email to [email protected].
  7. Report any incident of cybercrime to your bank immediately. Do not hesitate to call your branch and inform them of the type of incident.

 

  • Do not log in to your online or mobile banking using  public wifi and networks, such as, in malls, airports and other public places that do not require a password as they are deemed unsafe and not secure.
  • Personalize your wifi password at home to avoid unauthorized access.
  • Always check your bank account for any sign of fraud and monitor your online banking activities for frequency of log in attempts. You can view all online banking activities in My AccountsMy Activities History in the left side menu. 
  • Be careful when logging in to your online bank account and when giving out financial account information to third parties online. Cross-out or hide important details of your bank account when sending screen shots to other parties online. 
  • Make sure that the software and apps installed on your cellphone, tablet, and computer are updated.
  • Install an anti-virus software and enable the firewall on your computer to immediately detect malicious programs and avoid unauthorized access.
  • Avoid installing applications that are not found on Google Play and App Store as they may be malwares. Make sure you download only legitimate applications from trusted and credible companies. For BDO mobile apps and website, make sure it is registered to BDO Unibank Inc. 
  • Use complicated and hard-to-guess passwords and utilize phone security that will prevent people from accessing your cellphone in case of theft or loss.
  • Back up your files and other important data found inside your smartphone or tablet and keep them safe.
  • Report any incident of cybercrime to your bank immediately.

To check if you have secure access while opening your BDO Online Banking, check the site security by clicking the symbol on the left of the website address:

  1. Make sure there is a lock symbol. This lock symbol means that the information you send or get through the site is private. (Google Chrome Browser) (Microsoft Edge browser) 
  2. Check the website certificate if valid by clicking the lock symbol.
  3. It will show the details of the certificate and validity date
  4. For more information on how to check if a site’s connection is secure, click here.

OFFICIAL CONTACT NUMBERS of BDO Customer Contact Center:
Metro Manila: 631-8000

Domestic Toll-Free:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globe)
International Toll-Free: (International Access Code)-800-8-6318000

OFFICIAL WEBSITES:
BDO Website: www.bdo.com.ph
BDO Online Banking website: https://online.bdo.com.ph

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